FAQ’s

Q?How do I contact customer service

Go to the contact page of our web site and send us an email with your question. We will contact you as soon as possible

Q?What type of vehicle will I be driving during my driving session, and how is it equipped?

All vehicles are late model Chevy Aveos fully marked and equipped with an instructor brake and instructor mirrors. The training vehicles are also equipped with orange traffic cones to assist in off roadway training exercises.

Q?How do I know if my new teen driver is ready to drive with me?

The Drivers Advantage has a system in place that will help parents identify if their teen is having problems learning to drive. The Segment One course includes an individual evaluation of each student’s progress behind the wheel and a final drive evaluation is sent home with each student for parent review.

Call the Drivers Advantage at 734-699-2290 to learn more about the individual evaluation we give to teen drivers to help parents identify whether or not their teen driver is ready to drive with them.

Q?A student who is attending a segment one class scheduled a drive session and now must cancel. What is the policy?

The student driver or parent/guardian should immediately notify the driving school at 734-699-2290. In the event of a driving appointment cancellation, a cancellation fee will be charged. No exceptions.

Q?Where do I schedule my “drive-times”?

During the first class session of the Segment one course, (student/parent session) each student will be provided a calender which will show driving times that the driving school has available. The class instructor will explain how to fill out the calender for use while schedulig driving sessions. All driving sessions will be scheduled by the classroom instructor. Once the driving session has been booked with the driving school, students will be provided with a copy of their drive schedule.

Q?I am required to attend the traffic school seminar by a court, how does the court receive verification I attended the course?

When you arrive to your class session your course instructor will provide each student with a reporting form that will be filled out during the class. It should be noted that at the conclusion of your course each student will be issued a certificate of completion that is acceptable to the court authorities. The Drivers Advantage shares attendance records directly to various courts that we work with. Please note that it is ultimately the students responsibility to verify that they have met all requirements set by the court to receive credit for attending this course. Should you have any further questions about this process please call the driving school.

Q?I am running late or may miss the traffic school seminar can I still attend?

Please note, attendance to the entire seminar is required to receive a certificate of completion, therefore, arriving late will prevent you from attending. No exceptions. If you miss your class you forfeit your tuition fee, however, you may re-register for another session. Please note you will be required to pay a rescheduling fee should this occur. It should also be noted that most courts have set time limits or due dates. Rescheduling with the driving school does not extend your grace period with the court to complete the course. Most courts will require a written request for an extension of time. Generally these extensions of time must be approved by the court to receive credit for attending.

Q?What is the refund Policy?

For Segment One:

100% of the tuition is refundable if cancelled 24 hours prior to the first day of class. 75% is refundable if a refund request is made on or before the day of class session #2. Thereafter, no part of the tuition is refundable. In addition, once the student has attended a driving session no part of the tuition is refundable.

For Segment Two:

100% of the tuition is refundable if cancelled 24 hours prior to the first day of class. Seventy five percent (75%) is refundable if a refund request is made on or before the day of class session two (2), thereafter no part of the tuition is refundable.

Traffic School Seminar:

75% of the tuition is refundable if cancelled 24 hours prior to the day of class. Thereafter, no part of the tuition is refundable. Also if you fail to attend your scheduled seminar for any reason no refunds are given. *note: Should this happen you can reschedule however a $35.00 rescheduling fee will apply.

Private Driving Sessions:

All private driving tuition refunds are subject to a 10% refund fee. The remainder of the tuition is refundable if cancelled 48 hours prior to the date and time of the session. A 50% refund will be granted if the request is made with less than 48 hours notice, thereafter no portion of the tuition paid is refundable.

Q?Can I make payments to the school for segment one?

Yes. We offer a convenient payment plan to get started. A $100.00 minimum is required to enroll into our Segment One class, and the balance is due on or before class session #4. Additional details are listed on our customer contract. All other classes need to be paid in full at time of registration. The payment plan only applies to segment one classes. All other enrollments must be paid in full at the time of registration.

Q?Does The Drivers Advantage charge extra fees for registration or books?

No. Our pricing is all inclusive, we have NO HIDDEN FEES and all materials are provided. (Customers should beware of driving schools advertising low class tuitions. After enrollment in such courses, students often times learn that they are required to pay extra fees such as registration fees, book fees, driving fees for pick up and drop off, and fuel surcharge fees.)

Q?When is a parent required to notify their insurance company that their teen is driving?

Generally, most insurance companies require policy holders to notify them if a teen who lives in their household is driving when the student driver achieves a level #2 license. It is best to check with your insurance company to make sure that you and covered in the event of a claim.

Q?I don’t have a credit card to register on line. How can I register?

Customers can arrange for registration and payments to be accepted at our office. We have designated certain days of the week for walk-in registration. Please call our office at 734-699-2290 or go to our “contact page” to request additional information. We accept all forms of payment including cash, credit or debit card payments, money orders. Note* we do not accept personal checks.

Q?Can parents drop back or cancel a teen’s license if they don’t feel comfortable with the teen’s driving?